FlexiRoof - Customer reviews

September 2022
Excellent service from start to finish from the Flexiroof company run by Mr Jäck.
Very good overall advice, support during the selection phase and a legitimate quote. Delivery and installation went off smoothly- carried out from a very competent and friendly Flexiroof staff member - Mr Schubert.

We ordered a premium pool enclosure with special dimensions and were very well advised by Mr Jäck. The enclosure fits perfectly and with the help of Mr Schubert during assembly and his useful and detailed advice. Our conclusion is that we have made the right decision with the FlexiRoof company. The arched roof allowes effortless swimming under the roof, thumbs up.

We have been using our Flexi Premium roof for about 3/4 of a year now and it has weathered winter storms and rain very well. What we particularly liked is that there is hardly any temperature loss overnight and the pool is also kept clean. Of course, I would also like to complement the honest and competent advice from Mr Jäck and the delivery and help with the installation from Mr Schubert.

We deliberately waited a little while before providing our customer opinion. We wanted to wait and see how it would perform in everyday use. One summer and two winters have now passed so that an objective assessment is possible. After building our pool, we were looking for a suitable roof for a long time. Sliding roofs were out of the question because of the structural conditions in our garden. By chance we came across FlexiRoof. After some consideration, we contacted the manufacturer, Mr. Jäck. From the very beginning, we felt we were in good hands and the advice we received right up to the time of ordering was absolutely top-notch. Friendly, competent and always ready with an honest answer to even the most stupid of our questions. We never had the feeling that Mr. Jäck wanted to sell us something. No, quite the opposite. He only wanted the best for us, even at the risk that we would not have ordered. Phone calls and e-mails were at eye level and always with great friendly advice. The tip for the Premium Plus variant was absolutely the right choice. No matter how cold the nights were. There was never more than 1-2 degrees of heat loss. When the weather is nice, the heat pump switches itself off after a while, unlike before when it ran all day. The flat construction of the roof also blends in harmoniously with the garden (no greenhouse). Swimming under the roof is possible at any time and we often use it. Nevertheless, you should be careful and get used to the height a little. Even in summer we usually don't open all the elements (unless the grandchildren come) as it is a pleasant windbreak. Delivery by the young employee and joint assembly and helpful tips were just great. We can recommend FlexiRoof with good conscience and are already looking forward to the new swimming season at home with lots of sun and FlexiRoof.

I can only agree with the reviews published here. Very good quality, great look. Once again, thank you for the competent advice from Mr. Jäck, as well as the support in setting up the roofing from the haulier, Mr. Schubert, A great team.

Great advice at all times. Self-assembly variant was delivered. Very beautiful goods, which after assembly, with some craftsmanship, can become a noble sight. Herefore, at least two talented people should provide a lot of time. We recommend at least two cordless screwdrivers, because with approx. 600 (in our case) drill holes, screws and nuts, it is no fun to constantly switch between drill, countersink and possibly bit holder. Interchangeable batteries also do make sense. When you add up the working time and effort and think through your private options, you realise the extra cost compared to the ready-made version. We do not regret it, but we would like to point it out. The product and Mr. Jäck's advice are highly recommended and we would choose Flexiroof again.

We were advised very competently and above all – honestly - by Mr. Jäck. All our questions were answered in detail. As already mentioned, we never had the feeling that it was all about the sale. With FlexiRoof you can see that the passion for the product is in the foreground here and not the sales deal. I would like to see more companies (philosophies) like this.

We have been looking for a suitable pool cover for about two years. A cover using a rail system, as is often offered, was out of the question for us, as we wanted to continue to use the pool surroundings as a sunbathing area.
We then came across Flexiroof and contacted Mr Jäck - a friendly and very competent managing director. At no time did we have the feeling that he only wanted to sell.......he was open to all questions and also concerns - we even drove to Mr Jäck and inspected this cover we wanted on site.
Our cover consists of 5 elements, our pool is 6 x 4 m. We decided to go with the "Premium Plus" cover.
Now, after the first autumn and the winter of 20/21, we can say that we are highly satisfied. Autumn storms and snowfall were no problem at all. The thermal insulation is excellent and there is hardly any temperature loss overnight, as stated by Mr Jäck. Swimming under the cover is also no problem at all and another highlight in autumn and on cold days.
The delivery by an employee is also worth mentioning. This was done in a very friendly and competent manner. Many questions were answered patiently and friendly on the spot and many things were explained :-)

We have had our FlexiRoof with 5 elements for about 1 1/2 years now and are more than satisfied! The roof really has a super quality and keeps what it promises! The customisation was no problem and the whole quotation, ordering and delivery process went smoothly. Now that we are planning to enlarge the pool, we will simply order additional FlexiRoof elements.

After a long time of thinking and searching for a suitable pool cover, I came across FlexiRoof.
A very good price-performance ratio. Very fast processing and delivery up to the installation.
The important points for me, such as water temperature increase, cleanliness of the swimming pool and water and safety after covering towards small children are completely fulfilled.
I can only recommend these products.
If you have any questions, the managing director, Mr Jäck, will advise you competently.

We have been using the FlexiRoof cover for 3 years. We are still very satisfied with the system. On colder days we can remove only 1-2 elements and enjoy the warm water underneath.
Mr. Jäck's advice is very competent. You can rely on his experience and recommendations. The installation abroad (Croatia) also went without complications. The strong gusts of wind and the sea salt air have not affected the cover so far.
We can only warmly recommend FlexiRoof.

Professional handling from the acceptance of the order with a lot of experience in the implementation to the delivery. Good workmanship

We have had the Flexiroof Premium since August 2019 and are super satisfied.
It consists of 5 elements and is a real eye-catcher.
The elements are easy to remove and the storm protection has also done a good job.
Many thanks for the good advice and always quick feedback.
With kind regards
Holger Teichmann

We are very satisfied with the pool enclosure made of 7 elements, easy handling and due to the low height it fits perfectly into the overall picture.

We had to wait a long time for a pool enclosure without rails. Finally Flexiroof arrived! Lightweight, easy to handle, visually appealing and yet stable and suitable for winter use. Super! We are absolutely thrilled and our outdoor pool now has everything it needs.

Hello all,
After about 4 years in which we have the flexiroof cover we are super satisfied. Putting on and covering the pool is really an easy exercise and is done in no time. The cover still looks good and fulfils its purpose perfectly. We can absolutely recommend flexi roof.

I chose Flexiroof because it is a very space-saving system and our garden is not very large. The other advantages I discovered later as an add-on: optimal heat insulation, beautiful visual harmony, pool can be used well into autumn. As the advice and service are also excellent, we can only recommend FlexiRoof.

We decided to purchase a FlexiRoof assembly kit and the finished product is now in use. Visually very nice to look at and also quickly covered and removed. The pool water heats up quite quickly under the roof, which is a positive side effect. As a result, we are very satisfied with the product and have not regretted the purchase. With the kit version, however, you should know that assembly is not entirely without its challenges and that, even with good craftsmanship, it takes about 10 to 12 hours (FlexiRoof note: 5 elements) in total. The assembly instructions are quite handy and so the project was completed successfully without any additional inquiries to Mr. Jäck. Many thanks for the good service, from planning to delivery! We will recommend the product to others.

After several years of using Flexiroof, we can confirm that our expectations have been fully met. We chose the product because we didn't want a big cover in our small garden. The pool cover is flat and fits very well to our ideas. Visitors and friends have more than once highlighted the overall picture of our swimming pool with cover.

We use the cover over a salt water pool which is certainly a bit more problematic than the normal chemically chlorinated pool. This is because the salt water evaporation leaves deposits on the stainless steel surfaces as they would be on a boat railing. After initial attempts to control these deposits we have abandoned this, as the one on the inside does not affect the general impression from the outside and there is also no qualitative restriction.

The segments of our pool cover are surprisingly stable (one segment was even thrown by a sudden, extremely strong breeze onto the others without any damage), they ensure a quick warming up of the pool water and also extend the swimming time. All features that were promised really came true.

Despite the small curvature it is possible to push only one segment away and then swim or bathe in the middle. However, a little bit of head retraction is necessary (note FlexiRoof: span 2.96 m, height 26 cm), but that is in the nature of things. This possibility is very important, because you don't always have the time and the mood to move and/or set up the whole cover.

When the pool is closed, our pets also like to walk over the cover (dog and cat) to shorten the way to the end of the garden. Until today this has worked very well.

We only use the additional securing of the segments (wire rope on both sides) during the winter or when a really strong storm is announced (about 3 times a year). Otherwise, the segments are strong and heavy enough to provide safe coverage.

All in all, the expectations we set for this cover have been fully met and we would buy the cover again. Even after a few years of use, we are still unable to detect any impairment of the function. The same applies to your customer service, which we do not take for granted after several years of use in our fast-paced times.

Best regards from Austria

Burkhard Knapp

We got a cover in April. From the enquiry to the execution, everything worked out great. If we had any questions by phone, they responded immediately. The delivery also went very well after the announcement. Above all, the roof fits into the picture of our garden. The height and easy handling were decisive for us. We can only recommend the company.

Hello, FlexiRoof is an absolute premium product. We had a look at a FlexiRoof pool on site at Mr. Jäck. Rainer is an absolutely respectable and competent engineer and businessman. The tailor made production went smoothly and very fast. The delivery was on time and was very professional with instruction and assembly on site. A storm protection system was installed.
The delivery took place in November 2017. Since then the water temperature has remained constant and there have been no leaves or dirt in the pool. The canopy is completely sealed, no rain fills the pool and the water level is steady. A great product. We are very satisfied.
Best regards Michael Dornberg

My Flexi-Roof has now not only survived its first bathing season unscathed but also the first storm that swept over it in autumn! Function test passed! The storm protection has held up without any problems!
This way the pool is protected all year round, many thanks to the Flexi-Roof team!

I wanted to thank you for the absolutely competent and extremely friendly advice. In the end, our negotiations did not lead to a purchasing result, as our structural conditions were not suitable for FlexiRoof. Unfortunately! Nevertheless, Mr. Jäck took his time several times and really suggested new alternatives again and again, it never got too much for him. Truly with the patience of an angel! Although without result, it was nevertheless fun to speak on the phone with Mr. Jäck and even without buying the advice was always positive and friendly. Rarely have I met such an imaginative, devoted and charming business partner in my business life. I wish there were more of them! The product is really great, who knows, maybe one day we'll get into business! Thank you Mr. Jäck and the team.

We have been using the cover for two years now and are happy with it.
We often go swimming without opening up everything, even in winter after the sauna.
Also it gets warm very quickly without heating and of course stays clean.
It also requires less chemicals.
Thanks and regards from Switzerland

Flexi Roof, long needed and luckily found! We are very satisfied with the system and have already enjoyed it for the second year, even the large quantities of snow last winter were no problem! Despite prepayment we dared it and were not disappointed!
Good advice and delivery on site.